Knowledgebase : > Registration and Logging In > Asking Questions
You need to take the same precautions on JustAnswer that you would on any other online site. Don't share your personal contact information, address, private email address or any other identifying information with anyone on the site. You can simply keep ...
We're very sorry to hear about your situation. Here is a list of resources that may be able to help: HOTLINE RESOURCE LIST AIDS HOTLINES : AIDS Crisisline: 1-800-221-7044 AIDS Hotline: 1-800-323-AIDS AIDS/HIV Nightline: 800-273-2437 National AIDS ...
If your Expert sent pictures with your answer but they are too small to print and show detail, you can resize it using these instructions: "Right click" and then choose "Save Picture As" and save it to the computer. Then, open it with a picture editor ...
Sure! If you had help from an Expert and you thought that person was helpful, intelligent, knowledgeable about their subject matter or just simply great, you can request that Expert for subsequent questions. When you post your new question, just mention...
JustAnswer is set up so that Customers' questions are posted for all the Experts in a particular category to see. They read your question and then decide if they can answer it. If so, they will. After an answer is posted, other Experts review it and th...
At times, you may need to post your files on your question page, so the Expert can see them. Here are the instructions for posting your files: For graphics, click the tree icon and then browse to choose a GIF, PNG, or JPG. Upload and then insert it. ...
To ask a question on JustAnswer, go to www.justanswer.com and enter your question. Remember that Experts may have further questions for you so they can do their best and answer your question. If you receive a request for more information from an Expert...
Once you have an answer, the only way to close a question is to "Accept" it. Otherwise, you just have to wait until the 24 hours is up and the question will close automatically. If you find your answer before an Expert responds, a moderator can...
You can leave feedback by clicking HERE.  However, you can only leave feedback AFTER you've accepted an answer.
The average response time is less than 10 minutes. Questions asked late at night and on weekends may take longer as there are fewer Experts online to answer. On occasion, a question may go unanswered if, for example, the question value is too low for th...
After you post a question on the site, you are asked to pay a deposit so that your answers can be unlocked for viewing. You can then view your answers, correspond with your Experts and decide if you want to accept an answer. Your Expert will not be paid u...
Here's a tip. If you right click on the picture and select "Properties"... You can copy and paste the exact URL of the image and then paste it into your browser. Then, you won't have to worry about all the other items on the page and the image...
You can keep your question open by staying active! Each time you post a reply, your question is relisted and is automatically reset to be open for 24 hours. If your question closes because there has been no response, you can also click on the "relist...
If an Expert answered your question and they do not have the credentials necessary to give you an answer, feel free to post a response on your question page and ask for a different Expert to help.
You have a few options.1. You can let the Expert know that you are dissatisfied with your answer by clicking “REPLY” and explaining why.  Often times, the Expert will be more than willing to work with you in order to improve on their response.2.&nb...
Just let us know by emailing customer service at [email protected] We'll get it to the appropriate category.
Say so! Nothing's worse than being ignored, and that's what Experts will think when they answer your question and you don't get back to them. Please post whatever information you have about how long you'll be gone, so they don't get frustrated with you.
Let everyone know that you have solved the question and post the solution to enlighten other users who might be curious.
First of all, be patient! Don't worry if you ask your question on Saturday at 3 a.m. and you don't have an answer by 4 a.m. Sometimes it just takes a little while to figure it out. It's also possible that your question wasn't clear enough. Feel free to ad...
This usually means that you're not logged in. To see if you're logged in, look in the upper-right corner of your browser for "Tools." If it says "Log In" instead, just log in.
Leaving feedback for your Expert after accepting their answer is a way to let them know what you liked about the way they handled your question or interacted with you. Was your Expert clear? Quick? Concise? Compassionate? Leaving feedback is your ...
Yes. When you ask your question, you will be emailed as soon as Experts reply to your question. You can turn this feature off if you don't want email notifications.