I see Pending, Open, Semi-Open and Tough questions - What do each mean?
Posted by Tammy Falkner, Last modified by on October 19 2006 03:33 PM
Pending questions are questions that have been answered by Experts and the Expert is waiting for the Customer's response.
Open questions are new - an Expert has not responded yet.
Semi-Open questions mean that the Customer has replied to the Expert and is waiting for followup.
Tough questions are harder than the average open question or they may have been open for a few hours with no reply.
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