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Knowledgebase : FAQ's for Experts > Getting Started as an Expert
Go to the Expert page to find out more information.
You should concentrate on the questions that you know you can answer well. If you can't answer the question using the education, training or life experiences that qualify you as an Expert, you can just leave it for another Expert. It's better for the cust...
An Info Request should be used when you want to clarify what the Customer needs or to get more information. You want to provide the Customer with the best answer you can so, sometimes, you need to find out more specifically what kind of help they need. To...
An Info Request (IR) does not claim a question. Anyone can post another IR or answer after the first one. However, this policy was created so as to prevent Experts from running around and posting unnecessary IRs to try to claim questions for themselves....
If your answer is similar to the other Expert's answer, we suggest that you "Agree" with the other Expert's answer using the Agree report in the drop down box on the answer. If your answer would have had a little bit more information than the existing ans...
Customers cannot see your answer until they place the deposit.
Your profile is the first thing that the customer sees. After they post a question and receive an answer, they are invited to view your profile. If this makes them feel like you can answer their question fully and completely, they will then pay the deposi...
Thanks for your interest in becoming an Expert on JustAnswer®. JustAnswer periodically adds new categories as it sees a demand for them. If you don't see a category applicable to your area of expertise right now, please feel free to contact JustAnswer...
Some Customers come to the site and post their question, hoping for a good or quick answer. Then they continue to search for the answer from other sources. They might find the answer that they need before you respond or they might not realize that answers...
When you click on an open question, you automatically get a one minute lock on it. About twenty seconds before the lock expires, you will get a pop up box that says, "Your lock has almost expired! Would you like to add more time?" Click cancel o...
Expert Stage Comparison: Expert Privileges: Stage 1 Stage 2 Stage 3 Stage 4 Questions available to answer in a rolling 24 hour period Unlimited Unlimited Unlimited Unlimited Can answer customers that have paid the deposit ...
Restrictions As a new expert, your account has some limitations that are designed to help us get to know each other better and ensure that you get a great start! These limitations will be gradually lifted as you progress through th...
Pending questions are questions that have been answered by Experts and the Expert is waiting for the Customer's response. Open questions are new - an Expert has not responded yet. Semi-Open questions mean that the Customer has replied to the Exper...
How the evaluation process works: Fill out the application here. http://www.justanswer.com/expert.asp Fill out a profile for that category. Answer all the test questions for that category. You can do them all at once or return another day. The ...
Please do: Make sure you spell the customer's name correctly. Spellcheck before you post. It only takes a moment. Think about how your mini-profile appears. Customers who haven't paid yet get an e-mail that you've answered them. Are your title a...
An avatar is a small picture that can be displayed along with your signature line. It may be a picture of yourself or it may be something related to your profession. How can you add an avatar? Go to: My Account -> Edit Profile Scroll dow...
JustAnswer is a venue in which Customers ask questions of Experts and Experts answer them. Occasionally, an Expert might see a question that is of an illegal nature. If you have concerns about a question, please report it so that a moderator can eval...
If you see a marker or arrow that points out specific questions on the question list, that is what's called a "warm lead." It means that the customer was shown your profile as an Expert who could potentially answer their question during the question-aski...