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Knowledgebase : FAQ's for Customers > Deposits, Accepts and Paying Experts
You can either place the deposit when you ask your first question or after an Expert has answered you. If you place the deposit up front, your first question will be given priority over questions with no deposit.
Your initial deposit is equal to the value of your question.
Yes, as long as you are satisfied with the answer you received.  By clicking the green ACCEPT button, you are paying the Expert for their work and acknowledging that you are satisfied with your answer. If you are not satisfied with your answer, then you s...
We track the number of answers each customer receives and the number of answers the customer chooses to ACCEPT and publish this ratio to the Experts. If this ratio gets too low, Experts may be less inclined to answer the customer’s questions. The Experts ...
Please accept quickly. You don't have to accept the first answer that comes along if it doesn't really help you, but you should accept an answer as soon as you get one that's acceptable.
Your Expert will not be paid until you accept an answer. You can accept an answer by using the green "accept" button located in the bottom right hand corner of each post. If the value of your question is more than the value of your deposit, yo...
Give them a bonus! This is easy to do when you accept an answer. Or you can come back and add a bonus at a later date by using the "bonus" button on your question page.
Yes. After you accept your first answer, the other answers will still be available and you can accept one of those as well. You can accept the second answer just like you did your first. One note: you will have to pay for each answer you accept and can no...
If you receive more than one answer and you feel one of them is better, you should accept that one. If the answers are similar, you should accept the one that was posted first. If the answers are different and helpful, you can accept more than one.
Once you accept an answer, you can not un-accept. If there is another answer that you like better, you can accept more than one answer.
We accept all major credit cards and debit cards, including prepaid gift cards displaying a credit card logo. We also accept PayPal. You can add funds to the account and take funds out very easily, using an existing bank account (checking or savin...
If you have already paid the deposit but can't view your answer, it's probably because you are not logged in. Try logging in to your account again and this should solve the problem.
Good faith deposits are fully refundable until you use them to accept an Expert's answer. If you would like a refund of some or all of the funds in your user account, please click HERE.
You do not have to pay your Expert until you have viewed an answer and found it satisfactory.  However, a refundable good faith deposit is required of new customers who do not yet have an accept on our site. The deposit is placed in a user account in yo...
You can update your credit card info at any time by using this link.