Knowledgebase
Is a link to another website a sufficient answer?
Posted by Tammy Falkner on May 19 2006 07:02 PM
If all an Expert can do is refer the customer to another site, they should not answer the question.

If you can use your own words and answer the question and THEN use links to back up what you say, this is ok.

Even then, don't link to competing websites.

People come here for Expert opinions. An Expert would not just send a customer to another site to look up their information.
The bottom line is that you should be able to specifically address any concerns that may arise from the customer reading your link. If you can not do that, then do not post the link.



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