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The Customer has asked for my private contact info. What should I do?
Posted by Tammy Falkner on July 08 2009 01:59 PM
Explain to the customer that JustAnswer has a No Private Customer Contact policy for everyone’s protection, and I won’t be able to assist from anywhere other than the question page, but that I will see if a moderator would be able to pass a file from the customer to me. I then use the Personal Info report to alert a moderator if personal information (including the customer’s name or email address or other identifying information) needs to be removed, and also use the Other report if I need a moderator to assist the customer to pass a file for me.
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