Knowledgebase
I can't go any further with the customer. Can I opt out?
Posted by Tammy Falkner on September 08 2006 01:04 PM

When a Customer replies to your answer and you realize that you are not able to continue helping the Customer, you can opt out of the question. How? By clicking on the "opt out" tool in the reply box, on the question page. When you click this tool you will see a list of online Experts. You can send them a PM letting them know you opted out, and they can take over the question if they wish to.
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